The store is located in an upscale, outdoor shopping mall and also includes a high end grocery store plus a massive, multi-level, underground parking garage that I many or may not have been lost in a few hundred times over the years.
My session was going along swimmingly and I was picking up bits and pieces of info on my new MacBook Pro (which I LOVE!) when a lovely woman, probably in her 70s-- gorgeous actually, and very elegant-- came into the store clearly upset. She reminded me of Catherine Deneuve and had the same lovely accent that sounds like a delicious melody despite her unsettled demeanour.
Apparently the woman had had an Apple training session the night before. Afterward she packed up her laptop and stopped by the grocery store. After filling her cart with food for the week, she skipped the valet parking attendants who help load your groceries into your car and opted to do it herself.
Somehow in the process, she forgot to take her laptop out of the "kid's seat" in the front of the cart and drove off with her computer still in the cart in the parking garage. She didn't realize her mistake until well after she'd driven home, unloaded her groceries, cooked dinner and had a bath. In other words, there wasn't a snowball's chance in hell she would drive back to the mall and still find her cart with the laptop.
Many frantic phone calls to the grocery store and mall security to no avail, she was at the Apple Store bright and early in hopes that some upstanding citizen might have found it, done the right thing, and dropped the laptop off at the Apple Store.
That did not happen.
So there she was, disappointed, upset and embarrassed by her mistake. The Apple guy, as they always are, was fabulous and helped her "lock her computer" so who ever had it wouldn't be able to use it. This process included typing a message to appear on the screen telling the thief where to return her computer.
The Apply guy typed with purpose, almost pounding on the keys-- in all bold letters as if to make a stern "I really mean it!" statement.
RETURN THIS COMPUTER TO THE APPLE STORE AT XYZ MALL NOW!!!!!!!!!!
The lovely French woman thought about it for a moment and said in her elegant voice, "That seems rather harsh." The Apple guy, who was about 22 justified his strong message and commented that he left out a few choice words.
The woman stepped in, erased his message and typed...
Would you please be so kind as to return my computer to the Apple Store at --- mall. If that is not possible, would you please take a moment and email the photos of my darling grandchildren that can be found in iPhoto to (email address). I would be most appreciative.
In all honesty, I doubt the computer or photos will ever be seen again but I was impressed by how this lovely woman kept her grace even under difficult circumstances.
If it was me, I'd have said something like...
If you can read message you have my computer which means...
1) Are a really, really great person trying to find the rightful owner. (Me!) Your karma will be off the carts fantastic if you would kindly return it to the Apple Store. Please and thank you very much!
2) You've already hacked into my accounts and stolen my identity which means you're greatly disappointed in my net worth and music selection on iTunes.
3) You've wiped my cherished photos clean and already sold the laptop on eBay-- You suck-- Plain and simple. If your mother knew, she'd slap you across the face and kick you to the curb.
4) Your conscious is eating away at your brain and if you don't do the right thing by returning my laptop, locus, lice, and bedbugs will arrive at your doorstep and in your car before the sun sets. Seriously. There's still time to save yourself by returning my computer. (Pretty please.)
5) If you don't return my computer, for the rest of your life you will know you are a dirty, rotten, thief and you will never, ever, be able to wash that stink off.
So please, PLEASE, drop off my computer ASAP before you hear the locus buzzing.
What would you say?
Welcome to www.TheFiftyFactor.com - Joanna Jenkins
Photo credit: © Luis Louro - Fotolia.com